Employee Performance: Meaning, Importance and How To Measure
Whether they will apply that knowledge consistently when they are tired, distracted, or frustrated is not what the test tells you. A job knowledge test measures what they know. Typical performance is what they do day in and day out under normal conditions. Maximum performance is what a person can do when they are focused, motivated, and fully engaged. The outcome, measured without controlling for everything else that produced it, cannot constitute credible performance. Add behavioral indicators for contextual performance, such...